quick-skill logo
quick-skill logo
What you'll learn
Master client retention strategies
Effectively handle and utilize feedback
Build trust through empathetic communication
Enhance customer relationships with smart communication techniques
Apply real-world scenarios to refine your skills
Drive business success through exceptional customer relationship management
Course content
5sections • 25 lectures • 39 minutes 30 seconds total length
Requirements
  • Basic understanding of customer service principles
  • Willingness to practice and apply communication techniques
Description

In this comprehensive course, you will master the essential skills needed to excel as a Customer Relationship Expert. Learn how to effectively retain clients, manage feedback gracefully, and cultivate lasting trust through empathetic communication strategies. Explore real-world scenarios and practical tips to enhance your customer relationships and drive business success.

Master client retention, feedback handling, and trust-building through empathetic communication in this Customer Relationship Expert course.

Tags
Customer RelationshipClient RetentionFeedback ManagementTrust BuildingCommunication Skills
Instructor

Robert Gracia

AI Expert & Bestselling Instructor

R
4.7 Instructor Rating
1 Students
Robert is a passionate and experienced driving instructor with over 10 years of teaching students to prepare for the New York Driver's License exam. As a US citizen, Robert has a deep understanding of the DMV processes and all the requirements needed to obtain a driver's permit and full driver's license in New York. His teaching style blends expert knowledge of the law with practical road safety tips to help students pass their exams with confidence.
Student feedback

Explore top skills and certifications

quick-skill logo

Empowering professionals worldwide with cutting-edge skills and knowledge through expert-led courses and hands-on projects.

Available worldwide
Secure & trusted

Brought to you by

Skillbnk logo

Learn

  • All Courses
  • Web Development
  • Data Science
  • Design
  • Business

Company

  • About Us
  • Contact
  • Blog
  • Help Center

© 2025 QuickSkill. All rights reserved. Made with ❤️ for learners worldwide.

Privacy PolicyCookie Policy
Client Relationship Managementintermediate
Customer Relationship Mastery: Building Trust and Retaining Clients

Master client retention, feedback handling, and trust-building through empathetic communication in this Customer Relationship Expert course.

0.0(0 reviews)
1 students
25 lessons
5 free lessons

Created by

Robert Gracia

Last updated 11/6/2025English
Disclaimer:This informational course is AI-generated. Please verify the details independently.
  1. Client Relationship Management
  3. intermediate
Customer Relationship Mastery: Building Trust and Retaining Clients

Customer Relationship Mastery: Building Trust and Retaining Clients

Master client retention, feedback handling, and trust-building through empathetic communication in this Customer Relationship Expert course.

Client Relationship Managementintermediate
0.0(0 reviews)
1 students
25 lessons
5 free lessons
Free
100% OFF
Robert Gracia

Created by

Robert Gracia

Last updated 11/6/2025English

This course includes:

39 minutes
25 lessons
1 student
Certificate of completion
Level:intermediate
Requirements:
  • • Basic understanding of customer service principles
  • • Willingness to practice and apply communication techniques
Disclaimer:This informational course is AI-generated. Please verify the details independently.
Introduction to Modern Customer Relationship ManagementPreview
2 minutes 18 seconds
Understanding the Customer Lifecycle & Retention MetricsPreview
1 minute 58 seconds
Psychological Principles of Trust & Empathy
1 minute 18 seconds
Self-Assessment: Empathy & Communication Skills
Case Study Analysis: Great vs. Poor Customer Relationships
2 minutes 22 seconds
Active Listening & Mirroring Techniques
1 minute 58 seconds
Emotional Intelligence in Customer Interactions
1 minute 57 seconds
Crafting Clear, Positive Language
1 minute 35 seconds
Handling Difficult Emotions Without Escalation
1 minute 58 seconds
Communication Skills Knowledge Check
0.0

0 Course Rating

0%
0%
0%
0%
0%

No reviews yet. Enroll in this course to leave a review!

Students also viewed
Customer Relationship Mastery: Building Trust and Retaining Clients
Free
100% OFF

This course includes:

39 minutes 30 seconds
25 lessons
1 student
Certificate of completion
Level:intermediate
Requirements:
  • • Basic understanding of customer service principles
  • • Willingness to practice and apply communication techniques
Download Our Mobile App

Learn on the go with our mobile app. Access courses offline and track your progress anywhere.

Available for iOS 12.0+ and Android 6.0+

Business & Marketing

  • Content & Funnel Strategy
  • Data & Performance Marketing
  • Digital Marketing
  • Entrepreneurship
  • Finance
  • Product Ownership
  • Project Management
  • Sales

Business Development

  • Client Relationship Management
  • Market Research & Analysis
  • Marketing & Branding Support
  • Product & Service Development
  • Sales & Lead Generation
  • Small Business

Career & Job Market

  • AI for Careers
  • Career Strategy
  • Interviews
  • LinkedIn & Networking
  • Negotiation

College

  • Business & Entrepreneurship
  • Career Readiness
  • College-Technology Skills
  • Workplace Essentials

Communication & Soft Skills

  • Emotional Intelligence
  • Listening & Coaching
  • Storytelling
  • Teamwork

Community & Lifestyle

  • Budget Living
  • Immigrant Resources
  • Integration
  • Legal Rights
  • Public Services
  • Support Networks
  • Volunteering

Community Engagement

  • Campus Clubs
  • Civic Engagement
  • Student Groups

Data Science & Analytics

  • Big Data
  • Business Intelligence
  • Data Analysis
  • Deep Learning
  • Machine Learning
  • Statistics
Robert Gracia
how to buy property in new york

How to Buy Property in New York: A Complete Step-by-Step Guide

Sarah Mitchell
Sarah Mitchell
0.0
(0)
27 minutes 53 seconds
Free
Free
Agile Project Management: Everyday Practices in New York

Agile Project Management: Everyday Practices in New York

Robert Gracia
Robert Gracia
5.0
(2)
37 minutes 34 seconds
Free
Free
adaptive communication skills

Master Adaptive Communication Skills for Effective Interpersonal Success

James Preston
James Preston
0.0
(0)
26 minutes 13 seconds
Free
Free
Mastering STAR Technique for Behavioral Interviews

Mastering STAR Technique for Behavioral Interviews: Learn How to Answer Like a Pro

Thomas Barrett
Thomas Barrett
0.0
(0)
23 minutes 7 seconds
Free
Free
partnership marketing strategy

Building a Strong Partnership Marketing Strategy for Business Growth

Jessica Morgan
Jessica Morgan
0.0
(0)
38 minutes 29 seconds
Free
Free
Problem Solving and Decision Making Mastery

Problem Solving and Decision Making Mastery

Robert Gracia
Robert Gracia
5.0
(1)
36 minutes 30 seconds
Free
Free